VoIP Telephone System for Commercial Hot Water Solutions

"The whole process from start to finish was seamless considering we were orchestrating a premises move at the same time."

“I would highly recommend the whole team when considering your new phone system.”

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Commercial Hot Water Solutions Ltd (CHWS) are a Bosch-recognised supplier of high-quality commercial and industrial hot water generators and storage vessels for use with Bosch boilers and water heaters.

Brief

Commercial Hot Water Solutions came to Bytes Digital looking to upgrade their existing telephone system. Over years of growth, CHWS found that their existing system had issues with glitchy calls, and wanted to migrate to a local supplier.

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With a premises move on the horizon, CHWS needed a solution that fit with their current and future plans.

Our Solution

After reviewing the business needs, Bytes Digital recommenced a hosted 3CX VoIP phone system that gave them all the features that they were looking for – a traditional desk phone, with the benefit of more modern technology.

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The Bytes Digital team fully managed the migration and installation of CHWS's new 3CX telephone system. By deploying mobile apps ahead of the premises move, our team ensured minimal downtime throughout the 'chaos' of a premises move. Once CHWS we're settled in their new premises, our engineers attended site to install the desk phones and WiFi equipment throughout the new office—with a number port swiftly following to keep everything under one roof and on one bill.

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CHWS removed their previous telephone system, replacing it with the Bytes Digital hosted VoIP solution including:

Desk phones for all staff with individual extensions.
Flawless call transferring between staff.
Mobile apps for staff to take their phone system on the go.
Ongoing support and management from our in-house technical team.
Transferal of over 5000 contacts from the old system to new system.

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“We had a great experience purchasing our new 3CX system with Bytes. The whole process from start to finish was seamless considering we were orchestrating a premises move at the same time. I had looked at two other companies when making my purchasing decision, but Bytes outshone the others as they kept in touch, met my needs and supplied us with the right solution.”

“Had a great experience purchasing our new 3CX system, complete with desk phones and wireless access points from Bytes Digital. The whole process from start to finish was seamless considering we were orchestrating a premises move at the same time. The installation was carried out by the engineers, who made sure they completed the installation with no mess or interruption to our business.The Bytes team dealt with all the technical details behind the scenes, and was able to transfer over 5,000 contacts from our old system onto the new. I had looked at two other companies when making my purchasing decision, but Bytes outshone the others, kept in touch, met my needs and supplied us with the right solution. I would highly recommend the whole team when considering your new phone system.”

Summary

The installation of a 3CX System ensures that CHWS are now able to effectively manage calls and provides them with all features of a high-end private branch exchange. They were looking for ease of use and a managed system with help at the other end of the phone if they had any queries, and they have found this with our Bytes Digital solution.

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