VoIP Telephone System for Nest Associates

Nest Associates are an Estate Agency with a difference—providing their clients a personal service from a hand picked local agent that takes care of their property directly.

Nest Associates were looking for a reliable VoIP telephone system to keep their associates connected under one roof.

With an array of hand picked agents based all across the country, Nest Associates came to Bytes Digital looking for a bespoke telephony solution to bring all agents under one umbrella, whilst offering their customers an easy way to get in touch with their local agent directly.

With growth in mind, the telephone system had to be scalable, as Nest Associates continued success meant an ever-expanding base of agents.

After our initial meeting, Bytes Digital crafted a bespoke VoIP telephony solution to meet Nest Associate’s current and future requirements.

The telephone system we recommend utilised mobile apps and voice over IP telephony to keep Nest Associates connected. The solution also included:

• One unified comms solution, connecting each Associate to a centralised, cloud-based telephone system

• VoIP mobile apps for every Associate, giving them quick and easy access to their telephone line, wherever they are in the country

• Geographic telephone numbers for each Associate with their local area code to ensure customers know they’re dealing with a local agent

• Custom direct dialling setup for potential buyers can quickly reach the Associate that is dealing with the property—providing a quick and simple experience for customer‍

• Professional, customisable phone menus to get callers to who they need to speak with quickly and efficiently

• Call forwarding to mobiles to ensure calls reach the agents if they are out on the road

• Ongoing technical support and system updates/changes from our expert in-house engineering team

Their new VoIP telephone system from Bytes Digital allows Nest Associate’s agents to keep in touch with both buyers and vendors from anywhere in the UK.

With custom configuration to meet their requirements, our VoIP solution also provides Nest Associate’s buyers a quick way to get in touch with the specific agents, by dialling an agent code from RightMove.

“Bytes Digital were the only company who took the time to understand our business and its requirements and were able to provide a solution which suits our business perfectly.” Says nest Associates Managing Director.

Nest Associates have experienced huge success and significant growth over the past years, and their robust telephony solution from Bytes Digital has enabled them to offer a personal service in an increasingly competitive housing market.

From geographic telephone numbers to mobile apps, custom direct dialling and forwarding to mobiles, the flexibility of Nest’s VoIP solution allows their Associates to offer personal service to their customers, no matter where they’re based.