VoIP Telephone System for TECNI UK

“The system works well and all our staff members were happy with using it after the simple training was completed.”

TECNI are a leading steel cable and manufacturing business based in Highbridge, Somerset. With a focus on quality, TECNI supply steel cable solutions globally, offering 5-star rated customer service and products.

Brief

For many years, TECNI utilised the Samsung OfficeServ PBX range of telephone system, but as the Samsung PBX is now end of life, TECNI came to Bytes Digital looking to upgrade to a new, more modern telephony solution.

As a local, customer service focused company themselves, TECNI emphasised an importance on the ongoing support and customer service with their new telephone system.

Our Solution

After an initial consultation and site survey, Bytes Digital recommended the move to a cloud-based 3CX telephone system.

Listening to TECNI’s requirements, Bytes Digital took the time to build a bespoke package for their business—ensuring that the telephone system met all their current and future requirements. As part of the solution, TECNI benefit from Bytes Digital’s in-house technical support and management—offering total peace of mind for their all important telecoms.

The solution implement for TECNI includes:

Modern, business-grade 3CX telephone system deployed at TECNI’s head office and manufacturing/warehouse facility
Project management from end-to-end ensuring a smooth migration from the old Samsung to the new 3CX phone system
Ongoing support and technical management from our in-house technical team
On-site training from our technical team, ensuring that the TECNI team are comfortable and confident with their new 3CX phone system
Cost saving against their previous Samsung telephone system,

The move to a 3CX telephone system means that TECNI are ready for the 2025 ISDN switch off. With 3CX, TECNI no longer have to worry about their on-premise solution going ‘bang’ with no backup parts available from the manufacture.

“We have recently updated our telephone system and Broadband provider. Bytes Digital and especially Nick Ackland guided us through the process with good advice and care. The system works well and all our staff members were happy with using it after the simple training was completed. Dave Tiney then carried out a follow up visit with us after initial set-up to ensure the system worked with our Fire and Intruder alarm ring out and new broadband. Great service and product.”

Summary

The move to 3CX has vastly improved and modernised the telephony environment at TECNI. From modern handsets and HD voice calling, to cloud-based technologies with no reliance on old-fashioned and outdated Samsung PBX equipment.

“The system works well and all our staff members were happy with using it after the simple training was completed.” says Andrew Caulton, Managing Director of TECNI, reflecting upon the installation and migration to the new system.

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